Arabhardware Group — We're hiring

IT Support & Space Operations
Questionnaire

Thank you for your interest in joining the NVIDIA Studio Space team. Please complete the questions below carefully — we value honest, real-world answers over polished generalities. There are no right or wrong answers, only genuine ones. During your shift, you are the backbone of the studio: keeping high-performance RTX workstations and creative gear running smoothly, and acting as the host and caretaker of the space for the creators who book it.

These are the standard hiring stages at Arabhardware Group. You have completed your CV submission and HR phone screening — you are now at Stage 3. Each stage determines whether you progress to the next. Candidates who do not meet the requirements will be notified by email.

✓

CV Check

✓

Phone Screen

Questionnaire

1st Interview

Trial Shift

Reference Check

Offer

Onboarding

✦

Your details

Full name*

Phone number*

LinkedIn or portfolio (optional)

Where do you see yourself in terms of seniority?*

Be honest — there is no wrong answer.

IT / technical support experience*

How many years have you worked hands-on in IT support, tech setup, or a similar technical role?

Less than 1 10+ years

2 years

Notice period / earliest start*

How soon could you join?

Immediate 8 weeks

2 weeks notice

Do you know anyone who works or has worked at Arabhardware Group?

If you have an internal reference, let us know.

Technical background

How would you rate your Windows troubleshooting skills?*

Strong Windows troubleshooting is a core requirement. Be honest about your level.

Describe a real Windows or software issue you diagnosed and fixed hands-on — what was wrong and how you solved it.*

We want to see how you actually troubleshoot, step by step.

Which hardware have you set up, maintained, or troubleshooted?*

Select all that apply.

Creative software & NVIDIA ecosystem

Which creative applications are you familiar with — even at a basic, supporting level?*

You won't need to be an expert artist, but you'll keep these running for the creators who are. Select all that apply.

Have you managed GPU drivers — e.g. NVIDIA Studio / Game Ready Drivers — or kept software updated across multiple machines?*

How would you approach keeping drivers and creative apps up to date across a room full of workstations without disrupting bookings?*

Media gear readiness

Which media / production gear have you set up or maintained?

Select all that apply — hands-on experience is a plus, not a hard requirement.

The studio runs on back-to-back bookings. How would you make sure every camera, mic, and device is charged, organized, and ready before each creator arrives?*

On-site support & escalation

A creator hits a technical glitch mid-booking and the clock is running on their reserved time. Walk us through exactly what you do.*

We want to understand how you stay calm and effective under time pressure.

How do you decide when to fix something yourself versus escalating it to management?*

Knowing what to escalate — and how fast — matters as much as fixing things.

Being the host — space stewardship

The role: Security and cleaning are handled by mall management — your job is to be the proud owner and host of the space during your shift.

This role is as much about hosting as it is about IT. How would you make the space feel welcoming to creators while keeping high-end gear secure and accounted for?*

How would you keep track of inventory and make sure everything stays exactly where it belongs by the end of your shift?*

A creator is frustrated and stressed under a tight deadline. How do you keep them calm and productive?*

Patience and a customer-first mindset are essential here.

Reliability & availability

The studio operates on a tight reservation schedule, so punctuality is strictly required. Can you fully commit to your designated shift hours?*

This is non-negotiable for the role — please answer honestly.

Language & working style

How comfortable are you communicating in spoken English?*

You'll interact with a diverse creative community throughout your shift.

Do you use any AI or online tools to help you troubleshoot or learn quickly on the job?

Closing

Is there anything else you'd like us to know?

This is your space — use it if you have something worth saying.

Your responses will be reviewed carefully. We are hiring across all levels.

IT Support & Space OperationsQuestionnaire

Thank you for your submission.

IT Support & Space Operations
Questionnaire